Shipping policy
Kernewek Collectables
Shipping & Delivery Policy
At Kernewek Collectables, we pride ourselves on providing a friendly, reliable and fairly priced delivery service.
We understand that many of our products are collectable, vintage, antique, fragile or difficult to replace. Every effort is made to ensure purchases are carefully packaged and dispatched safely.
1. Dispatch Days
Our regular dispatch days are Tuesday and Thursday, excluding bank holidays.
Orders are normally dispatched on the next available dispatch day following receipt of cleared payment.
During particularly busy periods, including when we are attending shows, rallies and fairs, dispatch may occasionally take longer. We will endeavour to inform customers of any significant delays.
2. UK Delivery Services
We use Royal Mail and other reputable delivery providers, depending on the value, size, weight and nature of the item.
Our usual delivery services are:
- Orders under £50: Royal Mail Tracked 48.
- Orders of £50 or more: Royal Mail Special Delivery Guaranteed by 1pm.
- Heavy or oversized parcels: Parcelforce, Evri or another suitable courier.
Delivery times are estimates unless a guaranteed service has been purchased, and delivery schedules may be affected by weekends, bank holidays or circumstances beyond our control.
3. Postage and Packaging Charges
We aim to keep our postage charges fair and transparent.
Postage is calculated using the cost of the appropriate delivery service and rounded up to the nearest whole pound to contribute towards packaging materials, preparation and handling.
The applicable delivery charge will be shown or confirmed before the purchase is completed.
4. Environmentally Conscious Packaging
At Kernewek Collectables, we believe in reducing unnecessary waste and reusing materials wherever possible.
The majority of our packaging materials are reused and/or recyclable.
We regularly obtain clean cardboard boxes, bubble wrap and other protective packaging materials from local neighbours and businesses, giving these materials another useful life rather than allowing them to go to waste.
All packaging is checked for suitability before use.
Your order may arrive in a previously used cardboard box, but rest assured that the contents will be carefully packaged to provide appropriate protection during transit.
5. Combined Postage
We are happy to combine postage for multiple purchases wherever practical.
Combined shipping depends on the size, weight, value and suitability of the items being packaged together.
Please contact us before purchasing if you would like to discuss combined postage arrangements.
6. International Shipping
We are happy to consider international shipping by prior arrangement.
All overseas customers must contact Kernewek Collectables before making a purchase.
International shipping costs vary depending on the destination, weight, dimensions and value of the parcel.
We will obtain a shipping quotation and confirm the total delivery cost before the purchase proceeds.
International customers may be responsible for any applicable import duties, customs fees and local taxes, unless otherwise required by law.
We take every reasonable precaution when preparing international parcels. However, customs clearance procedures and international carrier schedules are outside our direct control.
If an international parcel is delayed, lost or damaged, please contact us so that we can investigate and arrange any appropriate remedy in accordance with applicable consumer law.
7. Free Collection in Person
We are pleased to offer free collection in person, strictly by prior arrangement.
All collections must be made at a date and time mutually agreed between Kernewek Collectables and the customer.
Our collection address is:
Kernewek Collectables
Curry Rivel Self Storage
Currywoods Way
Curry Rivel
Langport
Somerset
TA10 0NT
Please do not travel to collect your purchase until your appointment has been confirmed.
Collection may also be possible at selected shows, rallies and fairs we attend, subject to prior agreement.
8. Lost, Delayed or Damaged Parcels
We take great care when packing and dispatching orders.
If your parcel arrives damaged, please contact us as soon as reasonably possible, preferably with photographs of the item and its packaging.
If your parcel has not arrived within the expected delivery period, please contact us so that we can investigate with the delivery provider.
Where an order is lost or damaged in transit, we will fulfil our obligations under applicable consumer law.
Nothing in this policy affects your statutory consumer rights.
9. Contact Us
If you have any questions about postage, packaging, international shipping or collection arrangements, please contact us.
Kernewek Collectables
Telephone: 07376 753520
Email: kernewekcollectables@gmail.com
We are always happy to discuss suitable delivery arrangements before you purchase.
Thank you for shopping with Kernewek Collectables and supporting our small independent business.